Privacy Policy

At Eden Herbal Teas, we value your privacy and are committed to protecting your personal information. This Privacy Policy details how we collect, use, and safeguard your data when you visit our website, make a purchase, or interact with us.

By using our website, you agree to the collection and use of information in accordance with this policy. We reserve the right to modify this Privacy Policy at any time, and we encourage you to review it periodically.

We collect personal information you provide to us directly, as well as data gathered automatically through your use of our website:

• Personal Identification Details: Name, billing address, shipping address, email address, and phone number when placing an order.
• Payment Information: Financial details, such as credit card numbers, which are processed securely by our third-party payment processors. We do not store raw payment card data on our servers.
• Account Details: Username and password details if you register for an account on our store.
• Usage Data: Information about your browser, device, IP address, page visits, and referral URL, collected automatically via analytics.

We process your data to provide a seamless and secure shopping experience. Specific uses include:

• Fulfilling and shipping your orders.
• Communicating about transactions, order status updates, and support issues.
• Sending newsletter or promotional emails (only if you explicitly opt-in, with unsubscribe options provided).
• Preventing fraudulent transactions and protecting website security.
• Analyzing site traffic and behavior to optimize user experience and improve our product offerings.

We do not sell, rent, or trade your personal information. We only share information with trusted service providers who help us run our business:

• Payment Processors: To handle secure transaction processing.
• Shipping & Delivery Partners: To print shipping labels and deliver orders to your address.
• Website Hosting & Analytics Providers: To keep our site online and understand visitor behavior.
• Legal Obligations: If required by law, we may disclose information to comply with legal processes or government demands.

We use cookies (small text files saved to your device) and similar tracking technologies to enhance user experience:

Cookies allow us to remember your shopping cart items, recognize your login state, analyze traffic patterns, and customize content based on your interests. You can disable or configure cookie preferences through your web browser, though doing so may prevent certain site features from functioning properly.

The security of your personal data is a priority. We implement appropriate technical security measures (such as SSL encryption) to protect information from unauthorized access, loss, or alteration.

We retain your personal information only as long as necessary to process orders, fulfill tax and accounting obligations, resolve disputes, and comply with applicable laws.

Depending on your location, you have rights regarding your personal information, which may include:

• Access: The right to request copies of personal data we hold about you.
• Correction: The right to request correction of inaccurate or incomplete details.
• Erasure: The right to request that we delete your personal information (subject to tax or legal retention duties).
• Opt-out: The right to withdraw consent for marketing emails at any time.

If you have any questions, concerns, or requests regarding this Privacy Policy or your data, please reach out to us:

Email: support@edenherbalteas.com
Phone: (313) 626-7895